IBM 

2003 - 2014

ELECTRONIC SUPPORT COMMUNICATIONS LEAD - CIO Office | 3 years
  • Managed global, cross-IBM team of 20 support professionals for the CIO’s Director of Electronic Technical Support Transformation.  Focused on increasing client awareness and adoption of IBM Support’s online tooling and support websites plus gathered client feedback on these tools and sites to drive continuous improvement.

​ELECTRONIC SUPPORT PROJECT MANAGER - Rational Software Division | 3 years
  • Led a global, IBM Rational Software team of 10 support professionals focused on increasing client awareness and adoption of IBM Rational Client Support’s online tooling and support websites.

​SENIOR WEB DEVELOPER - Rational Software Division | 5 years
  • Managed Rational Client Support's strategic internet presence on ibm.com in addition to its internal intranet support sites.




RATIONAL SOFTWARE CORPORATION 

2000 - 2003

SENIOR WEB DEVELOPER - Software Support | 3 years
  • Managed Rational Software Support's strategic internet presence on rational.com in addition to its internal intranet support sites.





MASSACHUSETTS AIR NATIONAL GUARD 

1985 - PRESENT

DOMESTIC OPERATIONS ANALYST, ​​Joint Force Headquarters, Bedford, MA | 1 year

  • Led Air National Guard analysis efforts focused on domestic operations and disaster response across Massachusetts.

 
ANALYST, Joint Force Headquarters, Milford, MA | 3 years

  • ​​Led power loss and weather analysis efforts in the JFHQ’s Joint Operations Center during numerous state domestic events, including the 2008’s Operation Big Ice, numerous winter storms, plus hurricanes Irene and Sandy.

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REMAINING MILITARY CAREER DETAILS AVAILABLE ON RESUME / BY REQUEST.



ADDITIONAL INFORMATION ON LINKEDIN 


My EXPERIENCE

PROJECT MANAGEMENT Professional