ELECTRONIC SUPPORT COMMUNICATIONS LEAD - CIO Office | 3 years
Managed global, cross-IBM team of 20 support professionals for the CIO’s Director of Electronic Technical Support Transformation. Focused on increasing client awareness and adoption of IBM Support’s online tooling and support websites plus gathered client feedback on these tools and sites to drive continuous improvement.
ELECTRONIC SUPPORT PROJECT MANAGER - Rational Software Division | 3 years
Led a global, IBM Rational Software team of 10 support professionals focused on increasing client awareness and adoption of IBM Rational Client Support’s online tooling and support websites.
SENIOR WEB DEVELOPER - Rational Software Division | 5 years
Managed Rational Client Support's strategic internet presence on ibm.com in addition to its internal intranet support sites.
Managed Rational Software Support's strategic internet presence on rational.com in addition to its internal intranet support sites.
DOMESTIC OPERATIONS ANALYST, Joint Force Headquarters, Bedford, MA | 1 year
ANALYST, Joint Force Headquarters, Milford, MA | 3 years
REMAINING MILITARY CAREER DETAILS AVAILABLE ON RESUME / BY REQUEST.